SSC Catering 

 

Booking and Payment:

 

  1. Upon booking, a 20% non-refundable deposit is required to confirm and reserve the catering services.
  2. Full payment is to be settled 3 days prior to the event. Payments can be conveniently made through cash, bank transfer, e-wallet transfer, or credit/debit card transactions.
  3. Payments received after the due date may be subject to late fees. Clients will be notified of any late fees in advance.

 

Food Menu customisation: 

 

  1. Clients can choose from our menu options and share their customization preferences. Final menu selections must be confirmed 7 days before the event. If there is a need to modify the menu after this period, a new quotation will be promptly issued, incorporating the updated menu choices along with corresponding pricing adjustments.
  2. The pricing for catering services will be provided upon the client’s provision of event details and the selection of menu, following which we will generate a quotation. The quotation, once issued, will remain valid for a period of 30 days. To confirm the order, the client is required to accept the quotation within this timeframe.
  3. We do not serve any pork, beef, and alcohol in our catering services. 
  4. Clients must inform us of any guest allergies or dietary restrictions in advance. While we strive to accommodate, we cannot guarantee a completely allergen-free environment.

 

Customer Feedback and Promotional Materials:

 

  1. Clients may be requested to provide feedback after the event. By agreeing to these terms, clients consent to the use of feedback for testimonials or promotional purposes.
  2. We may take photographs or videos of the catering setup and food presentation for promotional purposes. Clients who prefer not to have their event featured should notify us in writing.

 

Termination of Service:

  1. We reserve the right to terminate our services in the event of inappropriate or unsafe behavior by event attendees. No refunds will be issued in such cases.




Client Responsibilities:

  1. Clients are prohibited from using our utensils and cutlery for non-halal items. Any unintentional use for non-halal items will incur a replacement charge, along with an additional fee of RM 50.
  2. Clients are responsible for any damage to catering equipment or property during the event and will be billed for repair or replacement costs.
  3. Clients should inform us of other vendors involved in the event to ensure smooth coordination on the day.
  4. Clients should provide emergency contact information, and we will provide emergency contact details for our team on the day of the event.
  5. Clients agree to indemnify and hold the catering service harmless from any claims, damages, or liabilities arising from the event.
  6. Clients are responsible for ensuring timely access to the venue for catering setup and teardown. When the event venue is booked directly with SSC, our team will handle the coordination entirely.

 

Cancellation and Refund Policies:

  1. For outdoor events, clients are advised to establish a contingency plan for inclement weather. We want to emphasize that we cannot assume responsibility for any adverse weather conditions that may impact the event. Consequently, on the day of the event, cancellation is not permitted, and refunds will not be issued in cases where adverse weather conditions prevail.
  2. Cancellations made 15 days before the event are subject to a 20% fee. No refunds will be issued for cancellations made within 7 days of the event.
  3. In cases of unfortunate events, such as natural disasters, or circumstances beyond the client’s control, we may review the cancellation terms on a case-by-case basis. This includes situations where the event itself is canceled or significantly impacted due to external factors.

 

Others: 

  1. Clients agree not to directly hire or solicit services from our catering staff for a six month period following the event. However, clients are welcome to request the same catering staff for their upcoming events.
  2. All intellectual property, including menus, recipes, and branding, remains the exclusive property of the catering service
  3. Any special requests not included in the standard catering services may incur additional charges, and details should be communicated in advance.
  4. In the event of unforeseen circumstances on the SSC side, we reserve the right to modify or cancel the catering service. Clients will be notified promptly.

SSC products

 

Product Image: 

 

  1. We strive to provide accurate product descriptions, including specifications and dimensions. Please note that there might be slight variations in the color of our eco-friendly products compared to the images. However, you have the option to specify your color preference, such as blue or purple. Our team will then inform you about the available colors, determined by the processed plastic waste hues. These colors are not fixed on our end either, ensuring a dynamic and unique experience with each purchase.

 

Payment: 

 

  1. Prices listed are in Malaysian Ringgit (RM) and inclusive of taxes and shipping cost. 
  2. You can conveniently place orders and complete payments on our website through the designated payment gateway. Upon successful payment, an order confirmation email will be sent to the provided email address, containing order details, and an order number.
  3. Please contact our team for information on international shipping.

 

Returns and Refunds: 

 

  1. Returns are accepted within 2 days of delivery. Products must be in original condition. Refunds will be issued upon receipt of returned items, minus any restocking fees.
  2. We also accept returns for faulty or damaged products, and customers must provide photographic evidence within 24 hours of receipt of the item. Upon verification, we will promptly send a replacement product or initiate a refund.